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Whozz Calling?

Inbound and Outbound Multi-Line Caller ID Hardware

The Whozz Calling? 2,4 & 8 line units monitor inbound and outbound
phone traffic on multiline phone systems.
Caller ID time & date, name and number
outgoing Caller ID (time & date and number dialed),
along with all other call detail is sent to a computer via serial port.
Use Caller ID service to log and display incoming calls, instantly access
records from customer databases, speed customer service and
order taking, automatically route calls, build mail lists, and provide
modem security. Use the touch-tone coding and built-in call duration
feature to keep track of both incoming and outgoing calls for billing
applications, employee monitoring, and long distance charges.
Individual 4 and 8 line units chain together to handle up to 56 phone
lines into a single computer serial p

Uses

Pop-up customer records on screen before answering each call. This allows a few moments to
review the client's information before responding.  
Build your prospect database. Software available to "quick fill" new records with Caller ID names
and phone numbers.  
Call back customers that hang up during busy times. The units logs all calls whether answered or
not.  
Save time taking orders by popping up customer records automatically. Save precious seconds
during peak hours, especially with POS integrated Caller ID.  
Automatically bill clients by capturing account codes dialed and linking to call accounting and/or
billing software.  
Determine number of telephony personnel required. Units tracks number of rings before calls are
answered and duration of calls.  
Track outbound telemarketing productivity in multi line environments. Calculate number of
contacts, number of calls, and average time on phone.  
Increase modem/LAN security by setting unit to Pass only Caller ID matched callers. A bulletproof
method of preventing unauthorized access.  
Block nuisance calls. Unit is capable of blocking a list of Caller ID numbers including Private &
Out-of-Area callers.  
Track Interactive Voice Response (IVR) selections. Unit reports all digits dialed during phone call.
 
Save on long distance charges by deterring employee personal calls and unauthorized long
distance usage.  

Hardware Features

Inbound Caller ID data indicates Line Number, Caller ID Time & Date, Name & Number, Call
Duration, Number of Rings Before Answer, Distinctive Ring Type, and any Dialed Digits during
call.  
Outbound Caller ID data includes Line Number, Date & Time, Number Dialed, Extra DTMF Digits
Dialed after answer, and Call Duration.  
First Ring Suppression prevents calls from being answered before Caller ID is delivered.  
Call Blocking/Passing based on Caller ID number for modem/LAN security and nuisance calls.  
All data captured on all lines, all the time. Individual microprocessors on each channel handle
data on all lines simultaneously.  
Units can be chained together to monitor up to 56 phone lines through one serial port.  
Diagnostic LED's for power, data delivery, ring signal, Caller ID signal, on & off-hook, DTMF
digits dialed, and call timing.  
Simple modular connections, wall mount transformer, small and lightweight.  
Product includes power supply, 6' RS232 serial cable, mounting bracket, serial port loopback
connector, and manual.  
Many general business and industry specific software programs to choose from ( see below )  

Programmer Features

Data delivered by hardware to PC either when call is initiated, when call ends, or both.  
Detailed data can be delivered for real time On Hook, Off Hook, Flash Hook, and Ring Signal
conditions.  
Simple text output ( Data Format ) allows easy interfacing to custom applications and direct
access through a communications terminal.  
Calls records are sent as fixed, left justified, space delimited fields and terminated with carriage
return & line feeds for simple string reads and field extractions.  
Comprehensive manual designed with the programmer in mind.  
Free technical and programming support for the life of the hardware.  
Free Visual Basic application with source code available for Windows applications.  

Specifications and Dimensions:

Physical Dimensions: 2"H x 8.1"W x 6.25"D
Shipping Dimensions: 3.25" x 13" x 9.5"
Shipping Weight: 4lbs. (1.8 kg)
External Power Supply: Output 9VDC Unregulated
Standard Power Supply Input: 120V, 350mA
Optional Power Supply Input: 220V, 350mA
Current Draw: (WC4) < 220mA, (WC8) < 350mA
Phone Connections: Modular RJ11 (2 Wire) and RJ14 (4 Wire)
Computer Connection: 9-9 Pin straight-wired RS232 serial cable
Ringer Equivalence (REN): 0.1B

Data Format

All CallerID serial devices conform to the same format. The simple, fixed field, space delimited,
text output data stream is shown in the Data Format.

How it Works

Whozz Calling? units can be used with any muti-line telephone system as long as the main phone
lines coming into the building are analog. Incoming phone lines plug into the unit and a serial
cable connects it to a PC or serial printer. Modular input and output jacks are provided so that all
connections are a snap. The unit connects the same way even if a digital system, KSU, or PBX is
present. If more convenient, units can even be connected in parallel with incoming phone lines.